Frequently asked questions
Got Questions? We’ve Got Answers.
We know questions pop up when you’re exploring new ideas or projects. Here, you’ll find answers to the most common queries about our services, process, and how we work. And if you can’t find what you’re looking for, just reach out we’re happy to help.
Platforms
We’re platform-agnostic, which means we choose the best tool for the job based on your needs, budget, and long-term maintainability. That said, we’re particularly strong with Payload CMS and modern headless builds, especially when performance, flexibility, and scalability matter.
Payload is a modern headless CMS that gives you the flexibility of custom development without the long-term drag of plugin bloat and platform limitations. It’s fast, secure by design, and ideal for businesses that want a site or platform that can evolve over time.
Yes. We can support, improve, and stabilise existing WordPress sites, and we can also help teams migrate away from WordPress if it’s becoming a performance, security, or maintenance burden.
Yes. If you’re currently on another CMS or platform, we can assess your current setup and migrate content, functionality, and integrations into a solution that’s more scalable and easier to maintain.
Yes. We build custom digital platforms tailored to your business needs, including complex workflows, user accounts, gated content, payments, automation, and integrations.
Yes. We’ve built a large library of proven, reusable features and components that we can leverage to accelerate delivery, reduce cost, and improve quality across your build.
Delivery
Yes. For complex builds (especially platform work), Agile helps us move faster, reduce risk, and deliver value earlier through staged releases and iterative improvements.
Yes. When the scope is well-defined and the priorities are clear, we can deliver using a more fixed-scope model with clear stages, milestones, and approvals.
We use a delivery approach that fits the project, not a one-size-fits-all methodology. Most of our work is a hybrid of Agile and Waterfall, meaning we’ll lock in key milestones and scope early, while still working iteratively so you can review progress and make informed decisions as the build evolves.
A.I.
Yes. We’re actively building and supporting AI-enabled solutions, particularly in Health and Finance, where data, privacy, and real-world user outcomes matter.
It usually means using AI to improve efficiency and user experience, such as summarisation, intelligent search, pattern detection, automation, and personalised insights. We focus on practical use cases that create measurable value, not AI for the sake of it.
Integrations
Yes. We build platforms designed to integrate cleanly with third-party systems, whether that’s analytics, forms, CRMs, payments, LMS tools, or custom APIs.
Yes. We regularly integrate Stripe for payments, including common needs like checkout flows, receipts, and payment automation.
Yes. We can connect forms and lead capture to tools like HubSpot so submissions go straight into your CRM/audience lists.
Migration
Yes. We can audit your current site, map your content, and migrate it into Payload where feasible. Where automation isn’t possible, we’ll migrate content manually and validate it through QA.
Yes. We can support content consolidation, migration, and SEO best practices including redirect mapping, so you don’t lose rankings unnecessarily during a rebuild.
Process
Typically we’ll need: access to your current website/hosting, brand assets, your sitemap or page list, key integrations required, and a clear point of contact for approvals.
If scope changes, we’ll document the change, explain the impact, and agree the next step. That might mean reprioritising features, adjusting timelines, or quoting additional work depending on what’s changed. We'll always discuss and approve before we move forward.
Yes. We typically include a short warranty window after launch to resolve any bugs or issues that appear once the site is live (outside of new feature requests).
Yes. We offer three different retainer packages. Please contact us and we’ll recommend the right option based on your needs.
It depends on the complexity, integrations, and how much content or migration is involved. Smaller builds can move quickly, while more complex platforms typically take longer due to planning, QA, and staged delivery.
The biggest factors are: complexity of features and integrations, content readiness, number of stakeholders and speed of approvals, and third-party dependencies (payments, LMS, CRM, forms, etc.).
Support
Yes. We provide documentation and training so your team can confidently manage content and day-to-day updates without needing developers for every change.
Yes. Many clients work with us long-term for iteration, optimisation, new features, performance improvements, and general platform support.
Both. We work best with teams who want a reliable delivery partner, strong technical thinking, and clean execution, whether that’s a focused business website or a more complex platform build.
Yes. We can support hosting setup and configuration, and help ensure the hosting approach fits your performance, security, and compliance requirements.